March 2017


Case Study :

Hospital of Traditional Chinese Medicine
-- Part 1 of 2

The Customer


Our case subject is a hospital specializing in Traditional Chinese Medicine (TCM) in the East China Region. Originally established in the 1960s, it is now a tertiary hospital offering medical care, education, research, and healthcare services in the region. To protect its privacy, our customer has requested that we write this story under a disguised name. We honor that request and will simply refer to it as HTCM, short for Hospital of Traditional Chinese Medicine.

HTCM consists of multiple administrative departments, 22 clinical departments, plus 10 medical and technology departments; with a 6-story outpatient building, a 20-story inpatient building, many modernized medical apparatuses, more than 900 staff members and 600 ward beds on a 17.5-acer campus. This state-of-the-art healthcare facility currently receives 1.12+ million patient-visits a year.



Traditional Chinese Medicine. TCM is a style of traditional Asian medicine informed by modern medicine but built on a foundation of more than 2,500 years of Chinese medical practice that includes various forms of herbal medicine, acupuncture, massage, energy circulation within the human body, and dietary therapy. It is primarily used as a complementary alternative medicine approach. TCM is widely used in China and is becoming increasingly prevalent in Europe and North America.

Hospital Information Science. The following information systems are among the most widely used in modern hospitals:

·      Hospital Information System (HIS). A comprehensive information system dealing with all aspects of information processing in a hospital.

·      Picture Archiving and Communication System (PACS). A medical imaging technology which provides economical storage and convenient access to images from multiple modalities.

·      Clinical Information System (CIS). A computerized database management system used in processing patient data.

·      Radiology Information System (RIS). The core system for the electronic management of imaging departments in a hospital.

·      Laboratory Information System (LIS). A software-based system with features that support a modern laboratory's operations.

·      Electronic Medical Record (EMR). The systematized collection of patient and population electronically-stored health information in a digital format.

...  Learn more >>





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